Policies

Return & Refund Policy

  • No returns
  • No refunds
  • No exchanges
  • If a product arrives to you damaged, please contact us at sosascentsco@gmail.com
  • If we mistakingly send the wrong product, please contact us immediately

 

Shipping & Processing Policy

  • Please note that I run my business by myself with the occasional help of my husband, shipping and processing times may differ
  • Allow 3-7 BUSINESS (not including weekends) days for processing your order
  • Within 1-3 days you should receive a tracking number
  • Shipping information can take up to 24 hours to update in the system
  • USPS is our preferred shipping carrier
  • Depending on the shipping option you choose, your order should be within your possession within 1-5 days from shipment
  • With Covid-19, there may be shipping delays, please allow extra days for processing and deliveries with USPS.

**Please ensure you type and use the correct name and address for shipping, I am not responsible for any lost packages but if the incorrect address is put down and shipped back to me, you WILL have to pay for the shipping fees again**